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Services / Performance Improvement
CMMI® for Services (CMMI-SVC) Appraisal & Implementation
CMMI-SVC v3.0
ITIL 4 alignment
Serving: Egypt, Saudi Arabia (KSA), Qatar
The Strategic Challenge
Service delivery lacks repeatable practices for capacity, availability, incident, and service continuity management.
Our Solution
We appraise your service system and implement the CMMI-SVC practice areas, aligned with your existing ITIL processes.
Key Deliverables
- Service system maturity appraisal
- Service delivery & incident-resolution process set
- Capacity & availability management framework
- Service continuity plan
Quantifiable ROI
Mean time to restore service (MTTR) reduced by 30–50%; SLA breaches down by half.
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